If your student is not available during the dates you have received, please contact our studio to inquire about further dates, or to be put on a waiting list if there are not any dates available at the time.
If you need to hang on to the proofs a bit longer than the 2 weeks that are given, that’s not a problem. Please call our office and set up a proof return extension, and you will be given a new due date.
The proof-by-mail process is automatically started for each student, upon photography. The hard copies are mailed out to the permanent mailing address provided on the envelope by the student before photography. The proofing process by mail does take about 1-2 weeks longer than the digital proofing process, as time is needed to create the actual proofs and put them together. Hard copies are mailed out to the home in order to give parents the opportunity to have the actual proofs in their hand, and place a portrait order if desired.
First, please log in to your account online and click the “View Images” tab. Above your images, there is a description of what your school’s yearbook requirements are. If you have previously chosen a pose that does NOT meet the requirements, it may have been changed to a pose that does meet the school’s specific requirements in order for your photo to be included in the yearbook.
No problem! Just contact our office, and one of our representatives can work with you to setup a payment plan that works for you.
If you are interested in obtaining the digital files of your images, you will need to purchase the High Resolution CD with copyright release. We do not offer a rate for single digital files. Each CD comes with a copyright release, giving you the right to have unlimited copies of your images produced, to fit your needs.
Our Basic Retouching is created to eliminate blemishes, and even out the skin tone. It does not include the removal of stray hairs, foreign objects, or anything else. If you have something specific that you would like to see retouched, feel free to contact our office for a Custom Retouching quote.
If you paid a deposit at the time of your sitting, this does not mean that you have placed an order yet. In order to utilize your deposit, you will need to choose a package and place your portrait order, either online or by mail. The deposit paid will be credited towards your package total, in full.
The copyright release can be found on your CD, as a text document. By putting the release onto the CD itself, we can be sure that the customer will always have a copy in their possession, and it is also more convenient for the company reproducing your images to be able to access everything at once.